Overview
This Returns & Refunds Policy explains how cancellation requests and refund requests are handled for services purchased from NORIVO LTD.
As our services involve market validation, marketing support, business communication, content preparation, personal branding and other professional consulting services, refund eligibility depends on the status of the assignment, the work completed and any costs already incurred.
Nothing in this policy limits any statutory rights available to consumers under applicable law.
Before Work Begins
If you wish to cancel your order before work has commenced, please contact NORIVO LTD as soon as possible.
Where no work has started and no non-recoverable costs have been incurred, payments will normally be eligible for a full refund.
Cancellation After Work Has Started
Once work has commenced, any refund request will be assessed based on the work completed, consultation time, creative preparation, planning, content produced and any agreed third-party costs already incurred.
Where appropriate, NORIVO LTD may refund the portion of the payment relating to work that has not yet been completed.
Completed consultations, delivered content, creative work, digital assets and costs already incurred are not normally refundable unless required by applicable law.
Consumer Cancellation Rights
If you purchase services as a consumer, you may have a statutory right to cancel a distance contract within 14 days from the date the contract is concluded, subject to applicable law.
If you request that NORIVO LTD begins providing services during this cancellation period, you may be required to pay for the proportion of the services completed before cancellation.
Where services have been fully performed during the cancellation period following your express request and acknowledgement, your statutory right to cancel may no longer apply.
These cancellation rights generally apply only to consumers and may not apply to purchases made entirely for business purposes.
Completed and Delivered Services
Services completed and delivered in accordance with the agreed scope of work are not normally eligible for a refund simply because the client no longer requires the service or has changed their mind.
If you believe that the delivered services do not correspond with the agreed scope, please contact NORIVO LTD promptly so that the matter can be reviewed.
Client Responsibilities
Clients are responsible for providing accurate, complete and timely information, branding materials, approvals and any other content required to complete the assignment.
Refunds will not normally be issued for delays, incomplete work or additional costs resulting from:
- missing, inaccurate or delayed client information;
- failure to provide requested documents, branding assets or approvals;
- changes to the agreed project scope after work has commenced;
- failure to respond within a reasonable timeframe;
- delays or issues caused by third-party platforms, software providers or external services.
Third-Party Services and Costs
Some assignments may involve third-party platforms, software providers, stock media, advertising platforms or other external services.
Any third-party fees, subscriptions, licensing costs or external expenses already paid or committed on your behalf are normally non-refundable.
Independent providers operate under their own cancellation and refund policies. NORIVO LTD cannot guarantee the recovery of third-party charges.
Duplicate or Incorrect Payments
Verified duplicate payments or payments made in an incorrect amount will be corrected or refunded where appropriate.
Please contact us with your order reference and payment details so that we can review the transaction.
Technical or Delivery Issues
If you experience difficulty accessing any digital deliverables, reports, documents, presentations, videos or other completed materials, please contact NORIVO LTD.
We will make reasonable efforts to restore access, resend the files or provide another suitable method of delivery.
Refund Requests
Refund requests should include:
- the client's name;
- the order, quotation or invoice reference;
- the payment date and amount;
- the reason for the refund request;
- any relevant supporting information.
Each request will be reviewed based on the agreed scope of work, services already delivered, costs incurred and any applicable statutory rights.
Refund Processing
Approved refunds will normally be returned using the original payment method where possible.
NORIVO LTD will initiate approved refunds within a reasonable period. The time required for funds to appear in your account depends on your bank, card issuer or payment provider.
Currency conversion differences, payment processing fees or banking charges outside our control may not be recoverable.
Chargebacks and Payment Disputes
Clients are encouraged to contact NORIVO LTD before initiating a chargeback or payment dispute so that the matter can be reviewed and, where possible, resolved directly.
Initiating a payment dispute does not remove the client's obligation to pay for services properly performed and delivered in accordance with the agreed scope of work.
Contact Us
If you wish to request a cancellation, submit a refund request or require assistance with an order, please contact NORIVO LTD using the contact details available on our website.
Last Updated: 30 July 2026