Introduction
NORIVO LTD respects your privacy and is committed to protecting your personal information. This Privacy & Cookie Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, request information or purchase our professional services.
NORIVO LTD is the data controller responsible for the personal information described in this Privacy & Cookie Policy.
Information We May Collect
Depending on how you interact with NORIVO LTD, we may collect:
- your name and contact details;
- email address and telephone number;
- company or business information;
- website or social media details;
- service enquiries, quotations and project information;
- communication records and customer support correspondence;
- billing, invoicing and payment-related information;
- technical information such as IP address, browser type, device information and website usage data;
- cookie and analytics information.
We generally receive this information directly from you when you submit an enquiry, request a quotation, purchase a service or communicate with us regarding an assignment.
How We Use Personal Information
We may use your personal information to:
- respond to enquiries and communicate with you;
- prepare quotations and service proposals;
- provide market validation, marketing support and other agreed services;
- manage projects and client relationships;
- process payments and maintain business records;
- operate, maintain and improve our website;
- protect our website against fraud, misuse or unauthorised activity;
- comply with legal, accounting and regulatory obligations;
- establish, exercise or defend legal claims where necessary.
Lawful Bases for Processing
We process personal information where necessary:
- to respond to enquiries before entering into a service agreement;
- to perform a contract with you;
- to comply with legal obligations;
- for our legitimate business interests, including website security, business administration, service improvement and client communication;
- with your consent where consent is required.
Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal will not affect processing carried out before consent was withdrawn.
Payment Information
Payments are processed through trusted independent payment providers. NORIVO LTD does not normally collect or store complete payment card information.
We may receive limited transaction details, such as payment status, transaction reference, payment amount and currency, to administer your purchase.
Sharing Personal Information
We may share limited personal information with trusted service providers where necessary, including:
- website hosting providers;
- cloud storage and business software providers;
- payment processors;
- email and communication service providers;
- analytics, security and technical support providers;
- professional advisers, accountants and legal authorities where required by law.
We do not sell, rent or trade your personal information. Any information shared is limited to what is reasonably necessary for the relevant purpose.
International Data Transfers
Some trusted service providers may process or store personal information outside the United Kingdom.
Where international transfers occur, NORIVO LTD takes reasonable steps to ensure appropriate safeguards are in place in accordance with applicable data protection laws.
Data Retention
We retain personal information only for as long as reasonably necessary to provide our services, maintain business records, comply with legal or accounting obligations and resolve disputes where required.
When personal information is no longer required, it will be securely deleted or anonymised where appropriate.
Cookies and Similar Technologies
Our website uses cookies and similar technologies to improve functionality, remember preferences, analyse website performance and enhance user experience.
Cookies may include:
- Necessary Cookies required for website functionality, navigation and security;
- Preference Cookies used to remember user settings and preferences;
- Analytics Cookies used to understand website traffic and improve our services;
- Marketing & Measurement Cookies used to evaluate marketing performance where enabled and where consent has been provided.
Where required by law, non-essential cookies will only be used after your consent has been obtained.
You can manage or withdraw your cookie preferences through the cookie banner or your browser settings. Disabling certain cookies may affect website functionality.
Data Security
NORIVO LTD applies reasonable technical and organisational measures to help protect personal information against unauthorised access, misuse, alteration, loss or disclosure.
While we take appropriate security measures, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Your Data Protection Rights
Depending on applicable data protection laws, you may have the right to:
- request access to your personal information;
- request correction of inaccurate or incomplete information;
- request deletion of personal information;
- request restriction of processing;
- object to certain processing activities;
- request a copy of your personal information in a portable format;
- withdraw consent where processing is based on consent;
- lodge a complaint with a relevant data protection authority.
These rights may be subject to legal limitations. We may request proof of identity before responding to a request.
Complaints
If you have concerns about how NORIVO LTD handles your personal information, we encourage you to contact us first so that we can investigate and resolve the matter.
You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) or another competent data protection authority where applicable.
Third-Party Links
Our website may contain links to external websites operated by third parties. NORIVO LTD is not responsible for the privacy practices, content or security of those websites.
We recommend reviewing the privacy policies of any third-party websites before providing personal information.
Policy Updates
NORIVO LTD may update this Privacy & Cookie Policy from time to time to reflect changes to our services, website, legal obligations or business operations.
The latest version will always be published on this page together with the updated revision date.
Contact Us
If you have any questions about this Privacy & Cookie Policy or wish to exercise your data protection rights, please contact NORIVO LTD using the contact details available on our website.
Last Updated: 30 July 2026